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    frequently asked questions

    Shipping costs are automatically calculated based on product weight. You can check the shipping costs on the shopping cart page or checkout page. However, shipping costs will vary depending on the specific country.

    The transportation time for air transportation is 10 to 15 days, and the time for railway transportation is 40 to 60 days. Timeliness will be delayed during holidays.

    All transactions are secure and encrypted. We use HTTPS, we use SSL to protect your data and encrypt your data and we don`t sell the data of our customers to any third parties.

    You will receive an order information confirmation email immediately to the email address you registered your account with. We will pack your package and start sending your package within 1~3 days. Then when we click to complete the shipment, you will receive an email with logistics tracking information. If the product happens to be out of stock, we will notify you and give you a solution.

    When the total weight of the products in your shopping cart reaches more than 15kg, the rail shipping option will automatically appear on the shopping cart page and checkout page. You can choose rail shipping, which is usually free shipping.Check here which countries are applicable.

    We can provide replacement parts service. You can send pictures of missing parts to our email, plus your order number.